Shipping policy

This shipping policy is for Serenade Me Candles and was last updated on 07/31/2026.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (3-4 Business Days)(0lb-1lb): $3.99

Standard (3-4 Business Days)(2lbs-5lbs): $4.99  

Express (1-2 Business Days)(Olb-1lb): $6.99

Express (1-2 Business Days)(2lbs-5lbs): $9.99

2. PROCESSING TIME

Orders are processed within 2 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted processing begins, and the order cannot be canceled. If there are questions about canceling an order, please contact us at the email provided below.

4. RETURNS

https://www.serenademecandles.com/policies/refund-policy.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier.

6. DAMAGED ORDERS

Serenade Me Candles is not liable for lost or damaged products after the order(s) has been placed in the hands of the shipping carrier. If your product arrives damaged, please reach out to us so that we (may) assist you in the best way possible.

7. CONTACT

For questions about this shipping policy, contact:

Email: serenademecandles@gmail.com